2e Systems - News

2e Systems is pleased to announce the appointment of John Donohoe as its new Chief Operations Officer (COO). As part of the 2e Systems executive board John will play a vital role in leading the digital transformation and continue to scale operations to support the company’s global growth.

2e Systems is celebrating its 20th anniversary this year. The software company is now employing around 120 talented IT professionals across 7 office locations globally. 2e Systems is working closely together with their 13 major international airline clients to develop and keep improving their comprehensive range of travel tech solutions.

John brings more than 30 years of commercial aviation and customer-centric product delivery experience to 2e Systems. Most recently as Director of Project Management Office and Change Management at Star Alliance, he led enterprise project delivery and was responsible for digital transformation change management.  An expert in portfolio and project management, John regularly speaks at Strategy Execution and Project Management conferences worldwide.

"I had heard about the 2e Systems family culture and I am thrilled to now be a part of it,” said John Donohoe. “Joining 2e Systems at this pivotal point in its transformation and growth is an exciting opportunity. I look forward to continuing to build upon 2e Systems’ success and scale agile product delivery that enables 2e Systems to quickly adapt to the needs of our clients. 

"John is a highly accomplished aviation expert and an outstanding addition to our team," said Phil Douglas, CEO at 2e Systems. "As 2e Systems continues to grow as a leading IT airline solutions provider, John's extensive international aviation experience will help ensure our continued success.”

2e Systems is an industry leader in delivering flexible and innovate modular software applications to enhance airlines’ e-commerce sales, operational communication systems, overall passenger satisfaction, and customer loyalty. 2e Systems provides airlines with internet and mobile solutions like online booking, check-in, NDC solution, and passenger and crew communication. 

LATAM, Latin America’s largest airline, has selected 2e Systems to provide their new multi-channel passenger communication application to inform, advise and update travelers throughout their journey. The advanced travel software solution eePaxConnect will allow LATAM to share real-time updates with passengers, to not only manage disruption and proactively engage with their customers, but to provide exceptional service and customer satisfaction.

The 2e Systems solution eePaxConnect keeps passengers up to date, ensures they get to their gate on time and increases operational efficiency. LATAM will be able to share real-time updates with passengers in case of any itinerary change. Furthermore, the application provides an escalation management for agents. By providing relevant information direct to individual passengers before they feel the need to contact someone, airlines can reduce the effects of disruption before they even take hold.

Exciting things are happening at 2e Systems, and we would like to share some important news with you. Due to the consistent growth in business during the past few years, we are delighted to expand our business to a new location. We are opening a new office in Cluj, Romania. The new location will be the company’s seventh office globally, and will be led by Tudor Eliade, 2e Systems’ Software Analyst and Managing Director. The move to an additional facility will enable us to respond effectively to the growing needs of our clients and will allow us to commit to further growth and expansion, to be able to deliver fast and flexible travel tech products and services. 

Address: 
2e Aviation Systems S.R.L.
Calea Moţilor Nr. 6-8, 1st floor
Cluj-Napoca 400000
Romania

2e Systems has been granted “NDC Capable” Level 3 status for its NDC-based flight shopping and booking solution eeBook, under the International Air Transport Association’s (IATA) NDC Certification Program. 2e Systems is proud to have achieved this status through a close cooperation and partnership with Hahn Air. The status recognizes that 2e Systems’ Internet Booking Engine (IBE) eeBook supports deployments using Offer and Order management messages whose schemas are compliant with the standard NDC message schema, version 17.2.

October 29-31, 2019

Centara Grand & Bangkok Convention Centre
Bangkok, Thailand 

Retail is at the heart of all current aviation industry transformation efforts - in an increasingly digital world, airlines' future performance largely depends on how quickly they can transform their existing distribution and payment processes into a digital retailing environment.

IATA's Airline Industry Retailing (AIR) Symposium will bring industry leaders together and addressing all the key topics. Please stop by our booth #5 and join our 2e team for meaningful conversations and informative demonstrations of our digital solutions for passenger and crew in vibrant Bangkok!