2e Systems - News

LATAM, Latin America’s largest airline, has selected 2e Systems to provide their new multi-channel passenger communication application to inform, advise and update travelers throughout their journey. The advanced travel software solution eePaxConnect will allow LATAM to share real-time updates with passengers, to not only manage disruption and proactively engage with their customers, but to provide exceptional service and customer satisfaction.

The 2e Systems solution eePaxConnect keeps passengers up to date, ensures they get to their gate on time and increases operational efficiency. LATAM will be able to share real-time updates with passengers in case of any itinerary change. Furthermore, the application provides an escalation management for agents. By providing relevant information direct to individual passengers before they feel the need to contact someone, airlines can reduce the effects of disruption before they even take hold.

Exciting things are happening at 2e Systems, and we would like to share some important news with you. Due to the consistent growth in business during the past few years, we are delighted to expand our business to a new location. We are opening a new office in Cluj, Romania. The new location will be the company’s seventh office globally, and will be led by Tudor Eliade, 2e Systems’ Software Analyst and Managing Director. The move to an additional facility will enable us to respond effectively to the growing needs of our clients and will allow us to commit to further growth and expansion, to be able to deliver fast and flexible travel tech products and services. 

Address: 
2e Aviation Systems S.R.L.
Calea Moţilor Nr. 6-8, 1st floor
Cluj-Napoca 400000
Romania

2e Systems has been granted “NDC Capable” Level 3 status for its NDC-based flight shopping and booking solution eeBook, under the International Air Transport Association’s (IATA) NDC Certification Program. 2e Systems is proud to have achieved this status through a close cooperation and partnership with Hahn Air. The status recognizes that 2e Systems’ Internet Booking Engine (IBE) eeBook supports deployments using Offer and Order management messages whose schemas are compliant with the standard NDC message schema, version 17.2.

2e Systems is excited to announce their latest customer signing – Hahn Air – with the launch of their new NDC platform. Hahn Air is 2e Systems’ first airline customer using the NDC solution which is based on IATA’s New Distribution Capability (NDC) standard. This advanced travel retailing platform, powered by 2e Systems’ internet booking engine (eeBook), will allow Hahn Air to connect with multiple distribution partners, generate flight and ancillary offers, and provide consumers with an enhanced retailing experience. 

To celebrate the new partnership Phil Douglas, CEO of 2e Systems, Andrew Hurst, CTO at 2e Systems and Christopher Allison, Head of NDC at Hahn Air, were the first passengers holding NDC-enabled Hahn Air tickets on a flight from Luxembourg to Dusseldorf on August 16, 2019.

Congratulation to Cabo Verde Airlines for winning the best airline website by WebAwards for 2019 (http://www.webaward.org/index.asp).

The Cabo Verde Airlines website (https://caboverdeairlines.com/) is a collaboration by Origo, Cabo Verde Airlines, Icelandair and 2e Systems that brings together an appealing user interface and functional usability for travellers wanting to search, shop, book and check-in online with Cabo Verde Airlines.

Independent expert judges visit the site starting with the URL and then assume the role of a target user. After reviewing the site, the judges enter their scores for seven different criteria including design, ease of use, technology and innovation. As one of our newest customers using 2e Systems’ eePaxSuite of passenger products, we are delighted that Cabo Verde Airlines has been recognised by this award.