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Press Releases 2011

06 Dec 2011 - Mobile Communication and Irregularity Platform for Lufthansa

2e Systems upgrades Mobile Communication and Irregularity Platform for Lufthansa German Airlines

2e Systems, the dynamic and innovative provider of airline online and mobile solutions, is pleased to announce the latest upgrade to its state-of-the-art Mobile Communication and Irregularity Platform for the aviation community. The platform puts carriers in direct contact with each individual customer as well as employees and supports a variety of notifications, support and personalized travel information.

Irregularities can be a frustrating experience for travelers. Although carriers do their utmost to ensure irregularities do not occur at all, weather, air traffic as well as any number of external and/or internal factors can hamper flight schedules. In such situations, getting accurate and up-to-date information as early as possible to customers is crucial to mitigate passenger inconvenience and frustration. In addition, delivering up to the minute information to the carriers' own staff, including front line employees, is critical to make decisions regarding operational issues and to support customers.

The innovative mobile platform, which was originally designed and implemented by 2e Systems for Lufthansa German Airlines over 10 years ago, now additionally provides flight irregularity SMS and e-mail messages as well as Mobile Boarding Passes for all Lufthansa passengers. Customers are informed in the case of irregular operations, such as delays, cancellations, gate changes or rebooking at any point during the customer's journey. In the case of a delayed incoming flight, customers will be rebooked on the next available connection. Customers can then either log onto www.lufthansa.com for the updated information or receive the new flight information directly on their smartphone, including a mobile boarding card for the rebooked flight.

In addition Web and SMS Check-in products have also been expanded to include automatic check-in for customers who are eligible for the service. A mobile boarding card will be provided automatically up to 23 hours before departure for over 160 routes.

Harald Hartmann, Director IT Product Management Sales at Lufthansa German Airlines, adds, "The platform has exceeded our expectations over the years and we are extremely pleased with the new enhancements, as well as currently evaluating further cutting edge developments."

In addition the technology is utilized for communication to all front line and back office employees who require this information to take necessary steps and make informed decisions when handling irregular operations.

The central rule based personalized messaging platform channels information from 8 host systems, processes the relevant flight and customer information and directs the traffic to 5 outbound systems. The tool was recently expanded to the entire Lufthansa customer base, not just those who are members of the Miles & More program.

Philip Douglas, CEO of 2e Systems highlights, "This latest release of our highly successful platform involved a major re-engineering to allow for increased capabilities in message handling, especially during time periods with sudden peaks, such as during irregular operations. Additionally, the system now connects information from a multitude of distributed data sources to provide a comprehensive view of any passenger's current situation. This enables carriers to provide passengers with accurate and useful information that will ensure a smoother travel experience; even in times of disruption. The open design principle utilized for our solution facilitates seamless introduction and implementation for any carrier. This really is state-of-the art technology being put to great practical use!"

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